Terms and Conditions
These terms and conditions outline the rules and regulations for the use of our fast track airport services in Vietnam.
By accessing and using our website, you agree to be bound by these terms and conditions.
If you do not agree to these terms and conditions, please do not use our services.
- Definitions
1.1. “We”, “us” and “our” refer to our company providing fast track airport services in Vietnam.
1.2. “Client”, “customer”, “you” and “your” refer to anyone who uses our website or engages in our services. - Service
2.1. Our fast track airport services are designed to provide you with a smoother and faster airport experience in Vietnam. We offer a range of services, including expedited check-in, security screening, and immigration procedures.
2.2. Our services are available to all customers who meet our eligibility requirements, which may vary depending on the type of service requested.
- Booking and Payment
3.1. To use our services, you must book in advance through our website or by contacting our customer service team.
3.2. Payment for our services is made as stated on our website.
3.3. All fees are quoted in US $ unless otherwise stated, and include any applicable taxes.
3.4. We reserve the right to change our fees at any time without notice.
- Cancellation and Refund Policy
4.1. If you need to cancel your reservation, you must do so at least 24 hours prior to the scheduled service time. You can do this by sending an email to our customer service team or by calling us on our hotline number. Any cancellation made within 24 hours of the scheduled service time will not be eligible for a refund.
4.2. If you need to modify your reservation, you must do so at least 24 hours prior to the scheduled service time. You can do this by sending an email to our customer service team or by calling us on our hotline number. We will do our best to accommodate your request, subject to availability. Any modification made within 24 hours of the scheduled service time will not be eligible for a refund.
4.3. If you cancel your reservation in accordance with our cancellation policy, we will process your refund within 14 business days. However, please note that we may deduct a 10% cancellation fee from the total amount paid.
4.4. If you fail to show up for your scheduled service time, you will not be eligible for a refund.
4.5. In exceptional circumstances, such as flight cancellations or delays, we will work with you to reschedule your service or provide a full refund, depending on your preference.
4.6. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We are available 24/7 to assist you.
- Liability
5.1. We will make every effort to provide our services in a timely and professional manner, but we cannot guarantee that delays or disruptions will not occur.
5.3. Our liability is limited to the amount paid by you for the services.
5.4. We are not liable for any loss, damage, or injury suffered by you or anyone else as a result of using our services.
- Governing Law
6.1. These terms and conditions are governed by the laws of Vietnam.
6.2. Any disputes arising from the use of our services or these terms and conditions will be resolved through arbitration in accordance with the rules of the Vietnam International Arbitration Centre.
- Changes to these Terms and Conditions
7.1. We reserve the right to make changes to these terms and conditions at any time without notice.
7.2. Any changes will be posted on our website, and your continued use of our services after the changes have been made will indicate your acceptance of the new terms and conditions.
Privacy Policy
This privacy policy will explain how our company uses the personal data we collect from you when you use our website.
How do we collect your data?
1. You directly provide us with most of the data we collect. We collect data and process data when you:
2. Register online or place an order or a request for any of our products or services.
3. Voluntarily answer our questions or provide feedback on any message boards or via email.
4. Use or view our website via your browser’s cookies.
5. Our Company may also receive your data indirectly from the following sources:
6. We collect information about the ongoing services from the service staff at the airport or during the transfer to your desired destination, etc.
How will we use your data?
1. Our Company collects your data so that we can:
2. Process your request, service, order, etc. and manage any upcoming circumstances.
3. Our Company will share your data with our service partners so that they can fulfill your desired services for example: Airport staff, Immigration department at the airport, transportation provider.
How do we store your data?
1. We securely store your data on our local devices (computer, smartphone, etc.)
2. Our Company will keep your data until you wish to them to be deleted.
Marketing
1. We will never contact you for marketing purposes unless you ask us about possible services.
What are your data protection rights?
Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
1. The right to access – You have the right to request our company for copies of your personal data. We may charge you a small fee for this service.
2. The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete the information you believe is incomplete.
3. The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.
4. The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
5. The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
6. The right to data portability – You have the right to request that our company transfers the data that we have collected to you, under certain conditions.
7. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:
1. Call us at: +84 907066106
2. Or write to us: airlink.fasttrack.vn@gmail.com
Cookies
1. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
2. For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
1. Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
1. Functionality – Our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
2. No Advertising – Our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our company never shares this data with third parties for advertising purposes.
How to manage cookies
1. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
1. Our Company website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
1. Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 3 January 2024.
How to contact us
1. If you have any questions or complaints concerning our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
2. Call us at: +84 907066106
3. Write to us: airlink.fasttrack.vn@gmail.com
